Posts Tagged ‘Customer Experience’
Year-End Evaluation Tips
While traditional accounting gives us useful ways to evaluate a company’s performance, the numbers don’t always show the whole picture. As a business owner, it’s important to evaluate the successes and failures of your company in other ways apart from numerical values. This can be as simple as answering two questions: How well did your…
Read MoreHow to Effectively Build Brand Loyalty
As 2018 approaches, is your business confident that your customers will stay loyal through the new year? Take a second to think; once you gain a new customer, what is your company doing to ensure you retain them overtime? What is stopping your customers from listening to competitors trying to convince them that they can…
Read MoreThe Importance of Auditing Your Entire Quality System
A quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of an organization’s quality management system and is a key element in the ISO quality system standard, ISO 9001. Auditing is a means of…
Read MoreAre You Putting Enough Effort into Your Customer’s Experience?
What sets your company apart from competitors? Developing your company’s unique selling proposition is an important strategy when seeking to differentiate your brand. Companies are starting to take notice that the power of great customer experience has a considerable impact on profit. “89% of companies expect to be competing primarily on customer experience by…
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